Privacy Policy | Dreamscape Solutions

Privacy Policy

Your privacy is important to us. That's why we're committed to protecting and respecting your personal data in accordance with the Data Protection Act 2018 (DPA) and the UK General Data Protection Regulation (GDPR).

Our 'Privacy Policy' seeks to explain, in a concise and transparent manner, when and why we collect personal information from those who visit and use our website. It also explains how we use your personal data, the conditions under which we may disclose it to others and how we keep it secure.

Please be aware that by using our website, you agree to be bound by our 'Privacy Policy'.

Who are we?

We are Dreamscape Solutions Ltd (Company Number: 05834564) and will be what’s known as the ‘Controller’ of the personal data that you provide to us on this website. Our registered office is St. George’s Court, Winnington Avenue, Northwich, CW8 4EE.

How to contact us regarding our privacy policy

Any questions regarding this 'Privacy Policy' and our privacy practices should be emailed to or by writing to Dreamscape Solutions Ltd, St. George’s Court, Winnington Avenue, Northwich, CW8 4EE.

How and why do we collect information from you?

We seek to acquire information about you when you use our website. This includes when you contact us through our website, purchase products and services from our website, or register to receive our newsletter service. Whenever we request your personal information on our website, we aim to reasonably explain why we are collecting the information and refer you to this policy for more comprehensive details.

Please note that we do not collect or store personal data about you supplied or obtained from any third-party sources. We store only data that we have collected directly from you.

What type of information is collected from you?

Enquiry/contact forms
When you contact us about our products and services, we will request personal details such as your name, telephone number, email address, IP address, the pages you have visited on our website and, where applicable, the company you work for.

When you request to receive our newsletter service we will request personal details such as your name, email address, IP address, the pages you have visited on our website and, where applicable, the company for whom you work.

How is your information used?

We may use your information to:

  • Respond to your enquiries
  • Process online orders that you have placed with us (products, services, or membership)
  • Carry out our obligations arising from any contracts entered into by you and us
  • Seek your views or comments on the services we provide
  • Notify you of changes to our service
  • Send you communications which you have requested, and that may be of interest to you

How long do we keep your information?

Under UK tax law, if you purchase products and services from us, we must keep your basic personal data (name, address, contact details) for a minimum of 6 years, which can be erased upon your request. We will hold your personal information on our systems indefinitely for marketing purposes or until you notify us that you no longer wish us to do so unless your request contradicts our statutory obligations.

Who has access to your information?

As stated before, your privacy is important to us. That's why we will not, under any circumstances, sell or rent your personal information to any third parties. In addition, we will not share your information with third parties for their specific marketing purposes.

3rd party representatives working on our behalf or in association with:

To respond to your enquiries, deliver products and services or send your newsletters, we may need to pass your information to our 3rd party service providers. In all circumstances, we will remain the controller of your data, and our 3rd party service providers will be processors of your data.

For example, if you subscribe to our newsletter service, your personal data may be processed by a 3rd party email processor such as MailChimp who specialise in the delivery of email newsletter services.

When we use third-party service providers, we disclose only the personal information that is absolutely necessary to deliver the service. We also have contracts with all '3rd Party Service Providers' that require them to keep your information secure and not use it for their direct marketing purposes.

Restricting marketing communications

It's important that you are aware that you have a choice about whether or not you wish to receive marketing information or service notifications from us.

If you have previously given us consent to process your personal data and send you marketing information, you can withdraw this consent at any time by unsubscribing or contacting us directly. We will aim to cease delivering all marketing communications to you immediately upon receipt of your objection or un-subscription.

How you can access, update and delete your information?

Accessing your data
You have the right to request a copy of the information we hold about you. You can request a copy of this data anytime by contacting us directly. We will, where possible, always supply your personal data in a convenient and transferable format within 30 days.

Updating your data
Your personal data probably changes constantly, and the accuracy of your information is important to us. Therefore, if your details change or the information we hold becomes inaccurate or out of date, please let us know by contacting us directly, and we will rectify your data.

Deleting your data
If you would like us to delete or erase your personal information from our systems, then where possible (if not required for statutory or contractual requirements), we will do so within 30 days and provide confirmation that your data has been removed from our systems. To request that your personal data is erased from our systems, please contact us directly.

Transferring your information outside of the UK

To complete some forms of communication or service delivery forms, we may need to pass your information on to service suppliers registered outside the UK. For example, this may occur if we use the US-based newsletter emailing service provider MailChimp.

By submitting your personal data, you agree to this transfer, storage, or processing. When we transfer your information outside of the EU, we take steps to ensure that your privacy rights continue to be protected.

Security precautions

Our website is protected with 128-bit SSL encryption. This means that any information we collect from you via our website is protected and secure. When asked for personal data on our website, you will see a lock icon in your browser, ratifying that your data is secure.

Once we receive your information, we try to ensure its security on our systems. To prevent unauthorised access or disclosure, we have established suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

In the unlikely event of our systems and your data being breached, we will notify you within at least 30 days, including full details of what parts of your personal data have been compromised.


To improve our products, services, marketing and website experience, we may analyse your personal information to create a profile of your actions, interests and preferences. Where applicable, we do this to tailor your experience on our website and contact you with more relevant information specific to your needs.

Examples of this may include:

  • Profiling your previous points of interest on our website and automatically tailoring the messages and images you see when returning to our website
  • Profiling your interests in our products and services and automatically sending you tailored marketing communications or newsletter variants

Please note that automated profiling is not used to assess your credibility or eligibility for contractual approvals or legal decision-making.

Use of cookies.

Please be aware that our website uses cookies. If you haven't heard of 'Cookies' before, they are small pieces of information sent by a website and stored on your hard drive.

We use 'Cookies' to collect statistical data about your browsing actions and preferences. For example, we may use cookies to store your language preference on our website. Please be aware that our Cookies do not identify you as an individual until you contact us through our website.

Changing your browser preferences allows you to configure or completely disable 'Cookies'. For more information on how we use cookies and how you can change your preferences, please visit our dedicated 'Cookies policy' page.

Links from us to other websites

Our website may contain links to other websites run by other organisations to provide you with further information or additional reference points.

Please be aware that we cannot be responsible for the protection and privacy of the information you provide whilst visiting other websites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Complaints procedure

If you wish to raise a complaint about how we have handled your personal data at any point, please contact us directly. If you are dissatisfied with our response or believe we are not processing your personal data per the law, you can complain to the Information Commissioner’s Office (ICO).

Review of this Policy

We keep this Policy under regular review. This Policy was last updated in April 2024.