Essential questions for charities when selecting a web provider | Dreamscape Solutions

Essential questions for charities when selecting a web provider

In this article, we'll explore the key questions a charity should ask when looking for a new website or website provider.


In today's digital age, an effective online presence is essential for charities and nonprofits (NFPs) to connect with supporters, raise awareness, and drive their missions forward. A well-crafted website is a powerful tool to help you achieve these goals. However, selecting the right website provider can be a daunting task. To make the process smoother and more efficient, it's crucial to ask the right questions.

What Are Our Objectives and Needs?

Before you begin your search for a website provider, it's vital to have a clear understanding of your organisation's objectives and needs. What are your primary goals for the website? Do you need a site for fundraising, volunteer recruitment, or sharing information? Having a well-defined purpose will help guide your decision-making process.

Can the Provider Showcase Relevant Experience?

Look for a website provider with experience working with charities. Ask for case studies or examples of their work. A provider with a track record in your sector is more likely to understand your unique requirements, challenges, and compliance issues.

What Content Management System (CMS) Will Be Used?

Selecting the right CMS is vital for charities, ensuring that the CMS prioritises donor, stewardship, and fundraising management alongside reporting. Moreover, a suitable CMS should serve as a catalyst for data migration and integration, enabling seamless operations and data flow essential for streamlined, centralised processes and boosting donor performance.

Will the Website be Mobile-Friendly and Responsive?

With the growing number of users accessing websites from mobile devices, a responsive design is essential. Ensure your provider can create a mobile-friendly website with an optimal user experience across all screen sizes.

How Will Updates and Maintenance be Handled?

Regular updates and maintenance are crucial to keep your website running smoothly alongside introducing new functionality. Inquire about the provider's update and maintenance processes, including frequency, costs, and rollout.

What Is the Hosting and Security Plan?

Website security is crucial, especially when handling sensitive data. Ask your provider about their hosting infrastructure, security measures, and backup procedures. Be sure to understand how they protect against cyber threats and data breaches.

Can You Customise the Design and Functionality?

Every nonprofit has unique branding and functionality requirements. Ensure your provider offers customisation options and new functionality requests that allow you to create a website that fits your needs.

What Support and Training Will Be Provided?

Post-launch support and training ensure your team can effectively manage the website. Inquire about the support and training your provider will offer and how accessible their support team is.

Can the Website Scale as Our Organisation Grows?

Charities and NFPs often experience growth and changing needs. Ensure your website provider can accommodate your organisation's growth and evolving requirements.

What Analytics and Reporting Tools Are Included?

Access to data and analytics is essential for assessing the website's performance. Ask the provider about the analytics tools and reporting features they offer.

Selecting the right website provider for your charity is a critical decision that can significantly impact your organisation's online presence. By asking these essential questions, you'll be better prepared to choose a provider that aligns with your goals and can help you effectively connect with your donors and achieve fundraising success.

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